Refund policy
RETURN AND REFUND POLICY
1. Overview
At Leg Up Accounting & Professional Services, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 30-day return policy to ensure a smooth and hassle-free experience.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 30 days of the delivery date.
- The item must be in its original condition — unused, unaltered, and in the same packaging it was received in.
- Proof of purchase (order confirmation or receipt) must be provided.
Items that do not meet these conditions may not qualify for a return or refund.
3. Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, written in, damaged by the customer, or are missing original packaging.
- Items returned after the 30-day return window has expired.
- Any item marked as final sale at the time of purchase.
4. How to Initiate a Return
To start a return, please contact us within 30 days of receiving your order:
- Email: nolivierfrederic@gmail.com
- Phone: +1 (859) 576-0527
- Mailing Address: Leg Up Accounting & Professional Services, 1148 Claridge Dr, Lexington, KY 40504, United States
Please include your order number, the item you wish to return, and the reason for the return. Our team will respond promptly with instructions on how to proceed.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping method for your return, as we cannot be held responsible for lost return packages.
- Original shipping charges are non-refundable.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 to 10 business days and credited back to your original payment method.
- Partial refunds may be granted at our discretion for items that are returned in a condition different from how they were originally sent.
- You will receive an email confirmation once your refund has been issued.
7. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.
8. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at nolivierfrederic@gmail.com with a description and photo of the issue. We will resolve the matter promptly at no additional cost to you.
9. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- First, check your bank account or payment method again.
- Contact your credit card company or bank, as processing times may vary.
- If you have done the above and still have not received your refund, please contact us at nolivierfrederic@gmail.com.
10. Contact Us
For any questions regarding our Return and Refund Policy, please reach out to us:
Leg Up Accounting & Professional Services 1148 Claridge Dr, Lexington, KY 40504, United States Email: nolivierfrederic@gmail.com Phone: +1 (859) 576-0527