Shipping policy

SHIPPING POLICY

1. Overview

At Leg Up Accounting & Professional Services, we are committed to delivering your QuickBooks guides and accounting books in a timely and reliable manner. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your orders within the United States.

2. Shipping Destination

We currently ship to addresses within the United States only. We do not offer international shipping at this time. Please ensure your shipping address is a valid U.S. address before completing your order.

3. Shipping Cost

We are pleased to offer free standard shipping on all orders. There are no minimum order requirements and no hidden shipping fees. The price you see at checkout is the price you pay.

4. Processing Time

  • Orders are typically processed within 1 to 2 business days after payment confirmation.
  • Orders placed on weekends or federal holidays will be processed on the next available business day.
  • You will receive an order confirmation email once your purchase is complete, and a separate shipping confirmation email with tracking information once your order has been dispatched.

5. Estimated Delivery Time

  • Standard delivery takes an estimated 3 to 8 business days from the date of shipment.
  • Business days are Monday through Friday, excluding federal holidays.
  • Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier workload, and other factors outside our control.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and location of your package through the carrier's website.

If you have not received a tracking number within 3 business days of placing your order, please contact us at nolivierfrederic@gmail.com.

7. Shipping Carriers

We work with trusted national shipping carriers to deliver your orders safely and on time. The carrier used for your shipment will be determined based on your location and order details. Carrier information will be included in your shipping confirmation email.

8. Incorrect Shipping Address

It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase. Leg Up Accounting & Professional Services is not responsible for orders that are delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer.

If you realize you have entered an incorrect address, please contact us immediately at nolivierfrederic@gmail.com or call +1 (859) 576-0527. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.

9. Lost or Stolen Packages

  • If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery area and with neighbors or building management.
  • If the package cannot be located, contact us within 7 days of the marked delivery date at nolivierfrederic@gmail.com and we will work with the carrier to investigate the matter.
  • Leg Up Accounting & Professional Services is not responsible for packages that are confirmed as delivered by the carrier but reported as missing or stolen. However, we will make every reasonable effort to assist you in resolving the issue.

10. Damaged Items During Shipping

If your order arrives damaged due to shipping, please contact us within 7 days of delivery at nolivierfrederic@gmail.com. Include your order number and clear photos of the damaged item and packaging. We will assess the situation and work to provide an appropriate resolution, which may include a replacement or refund at our discretion.

11. Shipping Delays

Occasionally, shipments may be delayed due to factors beyond our control, including but not limited to:

  • Severe weather conditions
  • Carrier operational disruptions
  • Peak holiday seasons
  • Natural disasters or public emergencies

In such cases, we appreciate your patience and understanding. We will do our best to keep you informed of any significant delays affecting your order.

12. Order Changes and Cancellations

Once an order has been shipped, it cannot be modified or cancelled. If you need to make changes to your order before it is shipped, please contact us as soon as possible at nolivierfrederic@gmail.com or +1 (859) 576-0527. We will do our best to accommodate your request before dispatch.

For orders you wish to return after delivery, please refer to our Return and Refund Policy.

13. Contact Us

If you have any questions or concerns about your shipment, please do not hesitate to reach out to us:

Leg Up Accounting & Professional Services 1148 Claridge Dr, Lexington, KY 40504, United States Email: nolivierfrederic@gmail.com Phone: +1 (859) 576-0527